Book (01 Jan 2003)
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Written for executives and managers, this book offers guidance in defining, creating, and sustaining the organizational mechanisms needed to enhance customer satisfaction. Chapters focus on the creation of a contact center, its structure, standard operating procedures, metrics, training and testing, and systems and tools. Post-sale customer support
| ISBN: | 9780873895613 |
| Publisher: | ASQ Quality Press |
| Imprint: | ASQ Quality Press |
| Pub date: | 01 Jan 2003 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 271 |
| Weight: | 753g |
| Height: | 23mm |
| Width: | 180mm |
| Spine width: | 262mm |
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Paperback
Published 30 Mar 2021
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