The Complete Guide Providing Telephone Triage and Advice in a Family Practice During Office Hours And/or After Hours
Paperback (31 Jul 2003)
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This manual describes the steps to establishing and maintaining an effective, cost-efficient telephone care system. Patient calls to family practices cover a wide range of medical conditions, and an effective system for telephone triage and advice is essential for ensuring quality care and patient satisfaction. Includes adult and OB/GYN examples as well as pediatric content to create a comprehensive guide to establishing and running a telephone triage program for the busy family practice. Topics covered in this complete "how-to" resource include: Planning the system and assigning responsibilities - Telephone triage and advice guidelines - Training of care providers - Job descriptions, staffing, and retention - Caller satisfaction and complaint resolution - Reimbursement for telephonecare - Legal issues and risk reduction - After-hours telephone care and triage - And much more!
Book information
ISBN: | 9781581101164 |
Publisher: | American Academy of Pediatrics |
Imprint: | American Academy of Pediatrics |
Pub date: | 31 Jul 2003 |
DEWEY: | 616.025 |
DEWEY edition: | 22 |
Number of pages: | 213 |
Weight: | 590g |
Height: | 279mm |
Width: | 216mm |
Spine width: | 15mm |