Publisher's Synopsis
Today's organisations, both large and small, are facing increasingly tough competition. Companies at the top of their field have no guarantees of continued, let alone future, success. Companies further down the food chain are increasingly likely to fall behind, contract, fail or be swallowed up. Increased market share, sustainable profits and strong organisational results have never been more important.
In The Competitive Enterprise, author Geoff Bell draws on the experience gained from running the major international quality awards- the Malcolm Baldrige National Quality Award, the European Foundation for Quality Management and the Australian Business Excellence Framework-to present 10 concise, sound and universal principles that will make a real difference and guarantee continued success.
He has done this because, though the awards point to what an organisation should look like, they do not explain how to put into practice the steps needed to get there, In simple terms, Geoff Bell fills the gap and presents and easy-to-understand and easy-to-implement plan for ensuring business success in 10 basic and integrated steps.
Clearly written and incorporating useful examples of good and bad practices, the book explains:
The benefits of each principle
How each principle can be put into practice
How primary stakeholders (shareholders, employees, customers, suppliers and the community) might respond
