Publisher's Synopsis
This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively.
- Decode the warning signs through stories of each type
- Discover practical tools and techniques for dealing with each type
- Find short exercises to help you build the right mindset for success
- Boost workplace relationships with videos and an online quiz
