Publisher's Synopsis
The workbook is organized by the four sessions of the webworkshop:
Session 1:
Introduction to the workshop
D1: Define Business Outcomes
D6: Document Results
Intersession Assignments
Session 2:
D2: Design the Complete Experience
D3: Deliver for Application
Intersession Assignments
Session 3:
D4: Drive Learning Transfer
D5: Deploy Performance Support
Action Planning
Intersession Assignments
Session 4:
Achievement Stories
Recap
Plans to Sustain Progress
