Publisher's Synopsis
The 10-Hour Series covers a variety of important technology-based business skills with short texts that can be completed in ten hours. The Internet and technology are used extensively in this series for research, instruction, and application. These books, many supported by data disks or CDs, are brief, uncomplicated, and activity-based, requiring minimal instructor intervention. Telephone & Voice Mail prepares users and office workers alike to be professional on the telephone. This text teaches key telephone skills needed in the business world, including the use of new phone technology, techniques, and etiquette.
