Publisher's Synopsis
Why is it when the phone rings, we invariably leap up to answer it? This book shows managers how to control the demands of the phone and improve how they use it during the working day. It will enable them to avoid disrupting productive work, draining precious time and instigating more stress.;Step-by-step it takes readers through a new strategy for handling the phone, showing them how to deal with incoming calls, take effective messages get rid of unwanted callers, stop excessive ringing, plan outgoing calls for maximum effectiveness, organize out the hassle, insist on their rights, use tricks to control the situation.
