Publisher's Synopsis
Since the 1980s, several important quality management systems, or programs, such as ISO 9000, TQM, Six-Sigma program, Reengineering, and Toyota production system (or lean production), have been launched. Most of these quality imperatives have been widely adopted by industries around the world. All the firms expect good results from the implementation of these quality programs. Quality, price, product function, delivery, and reliability are the competitive aspects for any industries, of which quality has become the most important one in since customers only buy the goods with accepted quality. In order to assure the delivery of good quality products to customers, industries have adopted many actions to control the quality of the products during the manufacturing process. These actions are somewhat different due to the change of the quality concept. In the beginning, the major quality concepts were product-focused and manufacturing-focused and then changed to user-focused, customer-focused, and value-focused. The evolution of quality management is coincidental with the change of quality-focused, which consists of several stages. Quality management has long been established as an important strategy for achieving competitive advantage. The aim of the businesses may differ, but the importance of customers is a matter of common interest. The ability of the organizations to adapt to new customer requirements in a globalized market is of vital importance for long-term success. Traditional quality initiatives such as statistical quality control, zero defects, and total quality management, have been key initiatives for many years. In last two decades, Six Sigma evolved as a new quality management initiative and now many organizations are working towards its implementation. Six Sigma is a disciplined approach for improving manufacturing or service processes, based on defined metrics. In a contemporary and modest environment, enterprises need to carefully organize their activities regarding quality management. TQM and six sigma are the tactics that have been efficacious in solving complex quality problems in products and services. TQM and Six Sigma Approaches is a compilation of articles in the quality management field to understand core ideas along with contemporary efforts done in the field. It will be of helpful tool for students, academics and practitioners across varied disciplines. A chapter on discussion about Six Sigma in service organizations also concentrate about issues in implementation due to inherent differences between manufacturing and service. This work is purposed for systems analysts from customers, developers, users, as well as investigators and staff of quality and security management, experts of testing laboratories and certification bodies. It can be used in system life cycle to form system requirements, compare different processes, substantiate technical decisions, carrying out tests, adjust technological parameters, estimate quality and risks. Nowadays if comprehensive quantitative system requirements were not established in quality management, the system efficiency and customer satisfaction cannot be controlled and confirmed. To great regret in many application areas the system requirements do not allow to understand the true reasons of failures. Since the 1980s, several important quality management systems, or programs, such as ISO 9000, TQM, Six-Sigma program, Reengineering, and Toyota production system (or lean production), have been launched. Most of these quality imperatives have been widely adopted by industries around the world. All the firms expect good results from the implementation of these quality programs. Quality, price, product function, delivery, and reliability are the competitive aspects for any industries, of which quality has become the most important one in since customers only buy the goods with accepted quality. In order to assure the delivery of good quality products to customers, industries have adopted many actions to control the quality of the products during the manufacturing process. These actions are somewhat different due to the change of the quality concept. In the beginning, the major quality concepts were product-focused and manufacturing-focused and then changed to user-focused, customer-focused, and value-focused. The evolution of quality management is coincidental with the change of quality-focused, which consists of several stages. Quality management has long been established as an important strategy for achieving competitive advantage. The aim of the businesses may differ, but the importance of customers is a matter of common interest. The ability of the organizations to adapt to new customer requirements in a globalized market is of vital importance for long-term success. Traditional quality initiatives such as statistical quality control, zero defects, and total quality management, have been key initiatives for many years. In last two decades, Six Sigma evolved as a new quality management initiative and now many organizations are working towards its implementation. Six Sigma is a disciplined approach for improving manufacturing or service processes, based on defined metrics. In a contemporary and modest environment, enterprises need to carefully organize their activities regarding quality management. TQM and six sigma are the tactics that have been efficacious in solving complex quality problems in products and services. TQM and Six Sigma Approaches is a compilation of articles in the quality management field to understand core ideas along with contemporary efforts done in the field. It will be of helpful tool for students, academics and practitioners across varied disciplines. A chapter on discussion about Six Sigma in service organizations also concentrate about issues in implementation due to inherent differences between manufacturing and service. This work is purposed for systems analysts from customers, developers, users, as well as investigators and staff of quality and security management, experts of testing laboratories and certification bodies. It can be used in system life cycle to form system requirements, compare different processes, substantiate technical decisions, carrying out tests, adjust technological parameters, estimate quality and risks. Nowadays if comprehensive quantitative system requirements were not established in quality management, the system efficiency and customer satisfaction cannot be controlled and confirmed. To great regret in many application areas the system requirements do not allow to understand the true reasons of failures. Since the 1980s, several important quality management systems, or programs, such as ISO 9000, TQM, Six-Sigma program, Reengineering, and Toyota production system (or lean production), have been launched. Most of these quality imperatives have been widely adopted by industries around the world. All the firms expect good results from the implementation of these quality programs. Quality, price, product function, delivery, and reliability are the competitive aspects for any industries, of which quality has become the most important one in since customers only buy the goods with accepted quality. In order to assure the delivery of good quality products to customers, industries have adopted many actions to control the quality of the products during the manufacturing process. These actions are somewhat different due to the change of the quality concept. In the beginning, the major quality concepts were product-focused and manufacturing-focused and then changed to user-focused, customer-focused, and value-focused. The evolution of quality management is coincidental with the change of quality-focused, which consists of several stages. Quality management has long been established as an important strategy for achieving competitive advantage. The aim of the businesses may differ, but the importance of customers is a matter of common interest. The ability of the organizations to adapt to new customer requirements in a globalized market is of vital importance for long-term success. Traditional quality initiatives such as statistical quality control, zero defects, and total quality management, have been key initiatives for many years. In last two decades, Six Sigma evolved as a new quality management initiative and now many organizations are working towards its implementation. Six Sigma is a disciplined approach for improving manufacturing or service processes, based on defined metrics. In a contemporary and modest environment, enterprises need to carefully organize their activities regarding quality management. TQM and six sigma are the tactics that have been efficacious in solving complex quality problems in products and services. TQM and Six Sigma Approaches is a compilation of articles in the quality management field to understand core ideas along with contemporary efforts done in the field. It will be of helpful tool for students, academics and practitioners across varied disciplines. A chapter on discussion about Six Sigma in service organizations also concentrate about issues in implementation due to inherent differences between manufacturing and service. This work is purposed for systems analysts from customers, developers, users, as well as investigators and staff of quality and security management, experts of testing laboratories and certification bodies. It can be used in system life cycle to form system requirements, compare different processes, substantiate technical decisions, carrying out tests, adjust technological parameters, estimate quality and risks. Nowadays if comprehensive quantitative system requirements were not established in quality management, the system efficiency and customer satisfaction cannot be controlled and confirmed. To great regret in many application areas the system requirements do not allow to understand the true reasons of failures.
