eBook (11 Apr 2008)
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John Seddon's book correctly identifies why the present regime of measurements and targets is failing our citizens and customers. More importantly, it gives the reader a proven method by which to bring about real improvement in service performance and cost.
| ISBN: | 9781908009005 |
| Publisher: | Triarchy Press Ltd |
| Imprint: | Triarchy |
| Pub date: | 11 Apr 2008 |
| DEWEY: | 351.41 |
| DEWEY edition: | 22 |
| Language: | English |
| Number of pages: | 214 |
| Weight: | -1g |
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