Publisher's Synopsis
* Best practices for effective Windows NT/2000 support * World-class help desk and training solutions * Training designed to reduce software costs * Organizing, documenting, and managing your network * Minimizing disruption in Windows 2000 migrations * CD-ROM: Trial or "lite" versions of over a dozen commercial software products. Supporting Windows NT & 2000 Workstation & Server * For every Windows administrator and support professional! * Addresses dozens of key support issues, in-depth * Training users to prevent problems before they happen * Organizing, documenting, and managing your network for better reliability and lower cost! * Supporting remote and mobile users * Best practices for training, help desks, and much more! The user-centered guide to supporting NT & Windows 2000! Delivering quality end-user support requires you to make crucial decisions that most Windows NT/2000 books ignore. How much up-front training should you give users? When should you provide in-person support? Whats the best way to support mobile employees? How can you organize users and groups most cost-effectively?;In this book, James Mohr - who currently supports over 1,000 Windows users worldwide - brings together real-world solutions and best practices for all these challenges, and more! Discover better ways to document and standardize your Windows network and IP addressing scheme - and practical techniques for protecting yourself against intruders and viruses. Master todays best processes for tracking support calls and measuring your responses. Learn how to select the most appropriate hardware for home and satellite offices; compare your options for managing desktops, software, and licenses; and much more. From timing Windows 2000 upgrades for minimum disruption, to establishing efficient intranet content development processes, Supporting Windows NT & 2000, Workstation and Server will make you dramatically more effective as a Windows support professional. Its like having a world-class Windows administrator as your personal consultant! About the CD-ROM CD-ROM contains time-limited or "lite" versions of over a dozen commercial administration and help desk software products, which retail for over $1000.
