Publisher's Synopsis
Supervisor Secrets reveals essential leadership techniques that you need to know to become an awe inspiring leader and strong supervisor. Supervisor Secrets will help you learn what you need to know to earn a promotion, lead your teams well, and enable you to become a brilliant leader. Use Supervisor Secrets to construct your leadership foundation and augment your leadership quotient. You will learn how to lead with action, to develop proficient teams, how to capitalize on creativity and innovation to enable, empower and transform your people and your career. Supervisors Secrets is intended for aspiring Supervisors, new Supervisors and Managers who find themselves leading team-based service operations, regardless of the service industry. Supervisor Secrets are universal and applicable to all Supervisors leading in any service business. This book presents unprecedented examples and situations tailored specifically for contact center customer service leaders, but it doesn't stop there.
