Publisher's Synopsis
Above all, this is a book that can change forever how one thinks about leadership that makes a difference in this world. This is the 10th Anniversary Edition of Mark Friedman's acclaimed book about Results-Based Accountability (RBA) also known in parts of the UK as Outcomes-Based Accountability (OBA). This is a "how-to" book for governments and for nonprofit agencies and partnerships working at national, regional, state, county, council, city, and community levels to improve community quality of life and the performance of program services.
