Publisher's Synopsis
Appropriate for human resource development (sometimes known as organizational behaviour) courses within the travel and tourism programs in colleges, university colleges, and career colleges.
Steps to Success: Global Good Practices in Tourism Human Resources provides a snapshot of what's really happening, all around the world, in human resource management. In each of the book's 55 articles, an organization shares its experiences and its results after implementing either new, adapted, or in-house human resource management policies, training programs, and philosophies. These "good practices" are real life success stories that illustrate a positive, practical outcome to a specific challenge.
