Publisher's Synopsis
Based on empirical observations of almost 7000 software projects derived from close to 600 companies and government agencies, this text examines the major factors that are claimed to improve quality. Its goal is to quantify and discuss effective software quality approaches, and point out some of the dangerous misconceptions about quality that have crept into the software literature. With a very broad coverage of quality topics, it covers sociological issues, methodologies, tools, standards, testing, and gives the results of how each topic affects software quality. It provides research into topics including; software requirements defect levels; design defect levels; user documentation defect levels; quality economics as quality approaches zero defects; and quality across multiple programming languages.
