Hardback (26 Sep 2009)
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Out of stock
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
| ISBN: | 9781442639942 |
| Publisher: | University of Toronto Press |
| Imprint: | University of Toronto Press |
| Pub date: | 26 Sep 2009 |
| Number of pages: | 352 |
| Weight: | 645g |
| Height: | 237mm |
| Width: | 158mm |
| Spine width: | 26mm |
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