Publisher's Synopsis
This book is designed to be your comprehensive guide to achieving the CIS-SP certification, whether you are an experienced ServiceNow professional or a newcomer aiming to enhance your expertise. It takes a structured approach, covering all aspects of the exam blueprint, including core concepts, configuration best practices, implementation strategies, and troubleshooting techniques. Each chapter builds on the last, combining theoretical knowledge with practical exercises to ensure a well-rounded understanding.
Beyond exam preparation, this book serves as a practical resource for applying the ServiceNow Service Provider module in real-world scenarios. You'll gain insights into designing workflows, managing service offerings, and leveraging automation to streamline operations and improve customer satisfaction.
