Paperback (29 Feb 1992)
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A selection of leading-edge articles from "Managing Service Quality". The contents are divided into four sections: creating the total quality organization; total quality in public services; measuring customer satisfaction; and managing service providers.
| ISBN: | 9781854230997 |
| Publisher: | IFS |
| Imprint: | IFS |
| Pub date: | 29 Feb 1992 |
| DEWEY: | 658.562 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 109 |
| Weight: | -1g |
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