Paperback (01 Mar 1993)
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A collection of the best articles from the second volume of "Managing Service Quality". The articles are intended to help the reader create a customer-caring organization. They cover four themes: the road to service quality, team-based organizations, the essentials and best practice.
| ISBN: | 9781854231093 |
| Publisher: | IFS |
| Imprint: | IFS |
| Pub date: | 01 Mar 1993 |
| DEWEY: | 658.562 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 103 |
| Weight: | -1g |
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