Publisher's Synopsis
It seems that conflict, negativity, and criticism are just a way of life, and we just need to learn to accept them as a way of life. We do our best to deal with them, either by speaking our minds or by staying quiet, but it doesn't take long for us to find out that these strategies don't work. If you are dealing with a negative, difficult, or abrasive person, and you are searching for answers, you'll find them in this book. You'll discover that the solution you seek does not involve giving people a taste of their own medicine or ignoring the issue, hoping it will go away. There is a specific strategy you can use to "listen through" the negativity and criticism and reach a resolution to any communication problem, no matter how large or small. With the help of this book, you'll learn exactly what you can say to eliminate negative and abrasive behaviors from your life and overcome conflict with peaceful resolutions. By using the techniques shared in this book, you'll learn how to communicate with other people in a way that decreases or eliminates the chance that your words will lead to arguments or defensiveness from others. You'll learn how to ask for things in a way that will turn people from being abrasive toward you to actually making them want to help you. If you're looking to eliminate negative and abrasive behaviors from your life, this book is for you. You'll never look at criticism and conflict the same way ever again.
