Publisher's Synopsis
Back in the early to mid-1990s, class action lawsuits led to fifty-eight million dollars won in federal cases on behalf of African American patrons discriminated against in restaurants for denial of seating, requiring payment in advance, or ushering diners to sit in the back of the restaurant.
According to the website Legal Watch, it was to be the end of racism toward patrons of color in the American diner industry.
So, what happened?
In today's world, rude or discriminatory treatment is experienced too often by African Americans while dining out, with and without friends or family present. Other groups as well experience ill treatment, whether because of ethnicity or occupation (such as police officers refused service because of their weapons).
When is poor treatment in a restaurant considered poor service, bad management practice, or discrimination?
As an individual or group project, this notebook can be used to record a good or questionable dining experience. More than 25 questions and reference sources will help you focus on the service received (or lack thereof) by using the pages provided. And related informative articles and related laws for seven states are included in the appendix.
