Publisher's Synopsis
Managers are often trained to focus solely on spotting (and solving) performance problems but the encouragement of dependable work is just as important a role. This step-by-step workbook guides managers through a structured framework showing the importance of giving recognition where recognition is due. With exercises, examples and action plans, it advises managers how to develop their leadership skills by: encouraging good work; motivating and developing staff; giving and gaining feedback; helping staff to develop their skills.
