Publisher's Synopsis
Taking an open-systems view, Quality: A Corporate Experience presents quality as a core value that influences virtually every decision and behavior within an organization. This textbook covers topics of interest to all levels of the organization-from the formulation of strategy to the formation of Six Sigma project teams-and is designed to meet a variety of needs ranging from graduate and undergraduate courses to short-course industrial training. The text examines the link between management practice, employee behaviors and quality, and demonstrates how Quality Inspired Management ( QIM) can lead to a quality-driven enterprise.
