Book (01 Jan 1996)
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An introduction to total quality management focusing on the service industries compares and contrasts effective, high performance organizations with more traditional structures, paving the way to change. The authors discuss the essential ingredients in a quality plan, the development of process, power and empowerment, and conflict management. Empha
| ISBN: | 9780866120692 |
| Publisher: | Educational Institute of the American Hotel & Motel Association |
| Imprint: | Educational Institute of the American Hotel & Motel Association |
| Pub date: | 01 Jan 1996 |
| DEWEY: | 647.94068 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 438 |
| Weight: | -1g |
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