Publisher's Synopsis
This study is a practical application of the entire field of quality assurance as a complete management system, and offers a logical approach that can be implemented and practised in everyday working conditions. The author covers all activities through design, procurement, manufacture and installation, as well as service industry applications. He defines the contents of a quality programme and a quality plan, leading to the development of a quality manual and the supporting procedures, including auditing. Other chapters deal with computer software control and quality circles, while quality assurance terminology is carefully defined and many case histories supplied.;This revised edition includes two expanded chapters that include information gained from experience in the field, and some figures have been amended to reflect this. There is also an additional chapter on management review.;The book uses the ISO standards on quality systems as the basic document. Definitions, where applicable, are taken from the ISO 8402-1988, with other definitions remaining as for the first edition.
