Professional Front Office Management

Professional Front Office Management - Pearson Custom Library

First edition

Paperback (01 Nov 2013)

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Publisher's Synopsis

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.

The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Book information

ISBN: 9781292026985
Publisher: Pearson Education
Imprint: Pearson
Pub date:
Edition: First edition
DEWEY: 647.94068
DEWEY edition: 23
Language: English
Number of pages: 649
Weight: 1574g
Height: 279mm
Width: 216mm
Spine width: 34mm