Publisher's Synopsis
In the years since Problem-solving in Groups was first published it has become a classic text, being adopted on courses in many countries around the world and translated into ten different languages. This third edition brings the subject firmly into the 21st century. - - It has long been established that groups are likely to solve many problems more successfully than individuals - with this book Mike Robson provides the reader with the tools and techniques to make this process transparent and effective. - - The overall process, and the individual techniques that are covered in detail, are applicable to people working at all levels who are interested in working together to improve the performance of their organization and to ensure that problems are solved permanently.
