Publisher's Synopsis
The aim of this book is to introduce you to a wide range of techniques that can be used to investigate situations, conduct analyses, solve problems and/or devise improvements, implement change, and monitor future performance. It also aims to enable you to develop a sufficient level of competence to start using these techniques in real-life situations where problem-solving and improvement are required.Unfortunately due to copyright restrictions the Statistical Software CD-ROM requried to complete the computer exercises in this block is not available.
