Publisher's Synopsis
Adopting a straightforward approach, and with the use of examples, anecdotes, checklists, exercises and step-by-step procedures, this book guides managers through a simple process aimed at ensuring better performance and a happier, more productive workplace. It offers advice on dealing with employees who alienate colleagues and customers; are unwilling to work a minute more than required; have lost motivation; show signs of drug or alcohol abuse; and challenge authority.;The authors also wrote "Problem Bosses: Who They Are and How to Deal With Them".
