Publisher's Synopsis
There are few business skills more critical to success-yours and your company's or business's-than the ability to communicate effectively by telephone. For better or worse, others make judgments about your competence based on how you present yourself over the phone. Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
