Book (01 Jan 1991)
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A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify what customers really want, energize one's employees, create customer loyalty, and more. Reissue.
| ISBN: | 9780446394680 |
| Publisher: | Warner Books |
| Imprint: | Warner Books |
| Pub date: | 01 Jan 1991 |
| DEWEY: | 658.812 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 236 |
| Weight: | 318g |
| Height: | 229mm |
| Width: | 152mm |
| Spine width: | 17mm |
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