Publisher's Synopsis
This book introduces to problems which have a concern for each executive in the operative management of industrial enterprises and is therefore e.g. also welcomed and expected by an interviewed company (see appendix A). These problems arise, beneath a lot of advantages, from the model of business process management which developed within the last few years. This model gets more and more implemented to the larger industry enterprises and make new and great demands on executive work. Business process management models contains, beside the traditional economic aim constructions, the integrated management system which unites environment, quality and work safety as aims in itself. To draw one's attention to the changes which arise by the business process management on traditional ideas, the integrated management system was chosen as a title of this book. It is not the aim to write again a new essay, in addition to the hundreds of already existing ones, about business ethics or leadership. It is all about a special perspective. In detail, the scientific question and the goal of this book is to represent the requirements for executives on lower and middle management levels, which arise on the one hand from the integrated management system and on the other hand from the changed expectation attitude in society and, finally, to develop based on both of them a practice-oriented solution, with which these requirements can be met. To guarantee the validity of the work, it is at first necessary to get a short idea about the historical development to business process management in order to define the surrounding, in which this work is moving. This is carried out in chapter 1. Secondly in chapter 2 is discussed, whether the behaviour of an executive must be penetrated by an ethical-moral basic understanding to do justice to not only the expectations of the nteraction partners like customers, capital givers, supervisors and employees but also to be successful overall in the long run
