Publisher's Synopsis
The hospitality industry is multifaceted and involves direct interaction with clients, customers and potential guests. Operations management in the hospitality industry involves careful planning of human resources, housekeeping operations, front desk management and food and beverages management. Efficiency and high quality of service are the targets that are to be kept in mind in this sector. Good operations management oversees all aspects of running a hotel from meeting clients to stocking and replenishing essential items. The topics covered in this extensive book deal with the core aspects of operations management in the hospitality industry. It will serve as a reference to a broad spectrum of readers.
