Publisher's Synopsis
Businesses that cling to mass production and to service structures that treat all customers alike will be left in the dust, argue the authors. To give customers what they demand, companies will be forced to make radical changes.
One Size Fits One Building Relationships One Customer and One Employee at a Time
Book (01 Dec 1996)
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Book information
| ISBN: | 9780442020637 |
| Publisher: | Van Nostrand Reinhold |
| Imprint: | Van Nostrand Reinhold |
| Pub date: | 01 Dec 1996 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Number of pages: | 292 |
| Weight: | 589g |
| Height: | 241mm |
| Width: | 165mm |
| Spine width: | 31mm |
