Paperback (01 May 2002)
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Including dozens of real-life examples, Harris reveals some of the reaons why millions of viewers and listeners contact the BBC to carp, complain and condemn. He charts the transition of the complaints department from cosy cottage industry to outsourced high-tech Information Centre.
| ISBN: | 9780953001255 |
| Publisher: | Polperro Heritage Press |
| Imprint: | Polperro Heritage Press |
| Pub date: | 01 May 2002 |
| DEWEY: | 791.450941 |
| DEWEY edition: | 21 |
| Number of pages: | 200 |
| Weight: | 372g |
| Height: | 208mm |
| Width: | 153mm |
| Spine width: | 18mm |
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