Publisher's Synopsis
There are two separate worlds within healthcare-the world the general public experiences in receiving care, and the world industry workers experience in providing that care. It is in this second world where the politics of healthcare lives, influencing how care is delivered and impacting the effectiveness of a compliance program.
Written as a personable discussion, this guidebook by expert Jay Anstine helps new compliance officers improve their ability to communicate effectively with healthcare leaders in order to gain buy-in to the compliance program. He walks the reader through developing a neutral political strategy in order to maneuver the compliance program's agenda through a world of competing self-interests. Jay covers key tactics such as thinking like a healthcare leader, building strong relationships with leaders, and using diplomacy to communicate and resolve issues. New-to-the-profession compliance officers and students enrolled in academic healthcare compliance courses are sure to find this book invaluable for reducing their on-the-job learning curve.
