Publisher's Synopsis
This workpack is part of a series of highly flexible material, designed to provide an ideal framework for retail staff to develop their skills and expertise in sales and customer relations. The series comprises user-friendly, up-to-date information, documentation and activities which are designed to build confidence and encourage personal growth.;The series has been designed to meet the needs of both industry and individuals. It consists of a framework of 24 workpacks and an "Effective Assessment Pack". Workpacks can be used cumulatively to fully compliment a programme at Retailing NVQ Level 2, or separately in specific subject areas.
