Publisher's Synopsis
Whether you're in sales, marketing, or customer service-quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace-building and practicing the skills you need, just when you need them!
- Create and manage accounts-for a 360¿ view of your customers and business
- Work with Microsoft Dynamics CRM directly from Microsoft Outlook
- Track customer activity; import and map data automatically
- Manage campaigns, leads, quotes, contracts, and orders
- Employ basic to advanced reporting capabilities
Your all-in-one learning experience includes:
- Files for building skills and practicing the book's lessons
- Fully searchable eBook
- Sample chapters from related Microsoft Press books
- WINDOWS VISTA PRODUCT GUIDE eReference-plus other resources-on CD
For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.
