Paperback (15 Feb 2011)
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The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
| ISBN: | 9780735648906 |
| Publisher: | Pearson Education |
| Imprint: | Microsoft Press |
| Pub date: | 15 Feb 2011 |
| DEWEY: | 658.812028553 |
| DEWEY edition: | 22 |
| Language: | English |
| Number of pages: | 417 |
| Weight: | 788g |
| Height: | 228mm |
| Width: | 187mm |
| Spine width: | 28mm |
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