Publisher's Synopsis
Defining Quality: Manufacturing and Service Organizations The Evolution of Total Quality Management Customer Focus Employee Empowerments Use of Quality Tools Product Design The TQM Philosophy HRM as a Role Model for TQM Senior Management and TQM - TQM and Training and Development: Organizational Culture Strategic Planning Strategic Planning Tools and Approaches Business Process Re-engineering BPR and Information Technology Control Chart The Check Sheet The Histogram Number of Bins and Width The Pareto Chart The Scatter Diagram Stratification Seven Management and Planning Tools The Seven New Tools - Role of ICT and Total Quality Management: Main Approach to TQM Total Quality Management in Learning Quality in Informal and Non-formal Learning Checkpoints and Recommendations The Learning Continuum Quality Guide to the Non-formal and Informal Learning Processes Benefit in Introducing Quality Approach in the Informal and Non Formal Learning Instituting Quality Assurance The Law of the Market Small Firms and Quality Management Power, Cooperation, and Conflict in a Distribution Channel Fostering Channel Cooperation for a Small Business Management Models Quality Award Criteria and Standards - Formal Methods of Quality Control: Formal Methods Goals of Using Formal Methods Software Systems and their Social and Ecological Environment Limits of Formalization Correctness of Specifications Correctness of Implementation Correctness of Proofs Abstract Machine and Target Machine Dealing with Complex Language Features Formal Methods and the Developers Maintaining Quality for Customers Achieving and Maintaining Quality Performance The Fourteen Points and the Seven Deadly Sins... -
