Publisher's Synopsis
ACG has incorporated the various customer service experiences from everyone, ranging from the customer and the company representatives to the owners and policymakers, to produce an approach from an unbiased position. By doing this, we could discover and present solutions that will fix the problem at its core by starting at the top of the company and working down to the ground level of face-to-face customer service.
This project requires us to work as a team. Our team comprises competent members from our Meeting the Need Customer Service Training class. As a team, we divided the responsibilities and research equally among all members. We each focused on a particular section of the requirements and followed a project completion schedule. By so doing, we could focus our individualized attention on every area and detail. Also, we coordinated through email and telephone for all additional support and communication. By dividing responsibility, doing thorough research, collaborating on our ideas, and attentively discussing all aspects of the issue, we unified as a team to achieve dependable customers.
This highly interactive training workshop provides a toolbox of skills for effectively and efficiently handling all types of customer interactions. Participants will learn customer service skills to help improve their performance and present a professional, knowledgeable image that reflects well on your company. At the program's conclusion, you should be able to:
- Describe exceptional customer service.
- Identify the benefits of excellent customer service.
- Recognize barriers to the delivery of outstanding customer service
- Adapt to specific customer personality/behavior styles.
- Demonstrate how to measure customer satisfaction levels and take corrective action if needed.
- Describe techniques for dealing with angry or upset customers.
- Develop a personal action plan to improve customer service skills.
