Publisher's Synopsis
In this book, experienced litigator and mediator Hans Boserup addresses the frequently asked question, "How come it is so difficult to mediate well when it looks so easy?" The answer is in learning the art of mediation within a variety of shades and contours. When countless ways of mediation surface, it is because each mediator is rooted within an individual value system along with professional experience, overriding most of the training available to mediators. This comprehensive book, designed as a seven-day training course for anyone who wants to learn more about the six primary modes of mediation, demonstrates and underscores the tenets and nuances of successful mediation. The book demonstrates how consultants, neutral parties, shop stewards, and managers can maintain their skills at solving disputes while also improving upon what already works well. The format and language are easy to read, and the book's value as a timeless reference resource cannot be understated.
