2nd Edition
Paperback (15 Sep 1996)
Not available for sale
Includes delivery to the United States
Out of stock
This important new edition shows how to plan and conduct each step of patient satisfaction studies within the context of today′s regulatory environment. With practical advice and hands–on tools, this resource helps readers effectively manage the survey process, identify potential pitfalls in the satisfaction feedback system, conduct insightful qualitative research, and pinpoint opportunities for improvement.
| ISBN: | 9781556481574 |
| Publisher: | American Hospital Pub. |
| Imprint: | John Wiley & Sons, Inc. |
| Pub date: | 15 Sep 1996 |
| Edition: | 2nd Edition |
| DEWEY: | 362.1068 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 266 |
| Weight: | 652g |
| Height: | 278mm |
| Width: | 213mm |
| Spine width: | 15mm |
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