Publisher's Synopsis
The Baldridge Award is one of the leading measures of quality achievement. This workbook provides a ready-to-use self-assessment manual for companies who want to measure up to the Baldridge award criteria. It provides practical information for any organization to use in: developing or enhancing their strategic planning process; writing an award application; developing or enhancing an organizational business plan; and incorporating world-class quality management principles into any quality programme.;The workbook format deals with seven key areas - management, information and analysis, strategic quality planning; HRD, process quality, operational performance and supplier quality, and customer focus and service. The book also explains how to use the test to give their organization a Baldridge grade.
