Paperback (11 Jun 2006)
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One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.
| ISBN: | 9781899398027 |
| Publisher: | Therapist |
| Imprint: | Therapist |
| Pub date: | 11 Jun 2006 |
| DEWEY: | 658.473 |
| DEWEY edition: | 22 |
| Language: | English |
| Number of pages: | 148 |
| Weight: | 294g |
| Height: | 229mm |
| Width: | 151mm |
| Spine width: | 5mm |
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