Publisher's Synopsis
This book uses a step-by-step approach to show how a quality system can be implemented and sustained in companies which provide a service, rather than manufacturing a product.
Managing Quality in the Service Sector
Hardback (25 Dec 1996)
Not available for sale
Includes delivery to the United States
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Book information
| ISBN: | 9780749419547 |
| Publisher: | Kogan Page |
| Imprint: | KoganPage |
| Pub date: | 25 Dec 1996 |
| DEWEY: | 658.4013 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 224 |
| Weight: | 465g |
| Height: | 240mm |
| Width: | 160mm |
| Spine width: | 20mm |
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