Publisher's Synopsis
This work looks at an increasingly controversial topic: what is meant by quality in education, how it is defined and how it can be measured. The main aim of the book is to apply the principles of "total quality management" to schools. The book is grounded in a theoretical framework but emphasizes the practical outcomes and applications which should help schools develop a quality approach to their work, and it seeks to provide a basis for schools to examine every aspect of the service they provide.;It also provides a basis for finding out how to help staff believe that, through their own efforts, they can make a difference and create a working environment where staff are conscious of continual development.
