Publisher's Synopsis
This provides practical help and support for heads and their senior management teams wishing to apply the concept of "Total Quality Management" to schools. It contains all the necessary training materials required to introduce, implement and sustain a "Total Quality Management Strategy".;The book should also be of interest to deputy headteachers and INSET co-ordinators in primary and secondary schools, LEA officers and advisors, consultants and academics in teacher training institutions.
