Publisher's Synopsis
Comments on the previous edition:'This book is the best of its kind''Laurie Mullins is to be congratulated on producing an engaging text on human resource management in the hospitality industry.''It is nice to see a textbook in this field that has theoretical concerns as well as vocational ones.''The writing style is accessible and free from technical jargon'Managing People in the Hospitality Industry is the third edition of a best-selling text previously called Hospitality Management: A Human Resources Approach. It provides a detailed study of the ways performance can be improved in the hospitality industry through the effective management of people. It is designed to instil in readers a greater awareness of the organisational factors influencing the behaviour and performance of people at work. The approach focuses on the critical analysis of the relevance and applications of general management theory and practice to the hospitality industry. The text recognises the diverse nature of the hospitality industry with many real-life case studies and examples.;It is written in a clear and easy to understand style, and develops an understanding of key concepts which are then applied to the industry. The new edition has been completely updated throughout and includes a wide range of new case studies from the industry.The key features of the third edition are:? written by a well-respected and best-selling author? integrated view embracing both theory and practice? review and discussion questions at the end of each chapter? practical assignments to demonstrate theory in practice? updated and additional notes and references? new case study material from a range of hospitality companiesReadership: Degree and diploma level courses and practitioners concerned with the organisation and management of people in the hospitality industry. Laurie J Mullins is an associate Principal Lecturer in the Department of Business and Management, University of Portsmouth. He is a well-known and well-respected author with extensive knowledge of the hospitality industry.
