Paperback (15 Apr 1999)
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This textbook and the accompanying experiential exercises were written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management (TQM). With a focus upon the application and implementation of TQM tools, topics include building quality in the workplace, TQM and quality tools, planning for
| ISBN: | 9780826111876 |
| Publisher: | Springer Pub. Co. |
| Imprint: | Springer Pub. Co. |
| Pub date: | 15 Apr 1999 |
| DEWEY: | 361.00685 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 129 |
| Weight: | -1g |
| Height: | 234mm |
| Width: | 158mm |
| Spine width: | 12mm |
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