Making TQM Work

Making TQM Work Quality Tools for Human Service Organizations - Springer Series on Social Work

Paperback (15 Apr 1999)

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Publisher's Synopsis

This textbook and the accompanying experiential exercises were written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management (TQM). With a focus upon the application and implementation of TQM tools, topics include building quality in the workplace, TQM and quality tools, planning for

Book information

ISBN: 9780826111876
Publisher: Springer Pub. Co.
Imprint: Springer Pub. Co.
Pub date:
DEWEY: 361.00685
DEWEY edition: 21
Language: English
Number of pages: 129
Weight: -1g
Height: 234mm
Width: 158mm
Spine width: 12mm