Paperback (01 Oct 1996)
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Aimed at any company seeking to develop or maintain an effective customer care programme, this text provides a framework for building customer responsiveness into the day-to-day routines of business, while drawing on the experiences, both positive and negative, of a wide range of companies.
| ISBN: | 9781852521097 |
| Publisher: | Management Books 2000 |
| Imprint: | Management Books 2000 |
| Pub date: | 01 Oct 1996 |
| DEWEY: | 658.812 |
| DEWEY edition: | 22 |
| Language: | English |
| Number of pages: | 202 |
| Weight: | 346g |
| Height: | 210mm |
| Width: | 149mm |
| Spine width: | 15mm |
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Paperback
Published 18 Jun 2020
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